Please read the following points
carefully as use of our website and purchase of products
by you indicates acceptance of them.
Please Note: This does not affect your statutory rights
as a consumer.
You can order products displayed on this website by
completing all product ordering steps on-line. If you
have placed your order on-line, we will quickly send
you an e-mail to confirm that we have received your
order and that it will be despatched shortly.
Our prices are shown on our website. We aim only to
display items which are in stock and which can be despatched
to you quickly. If we are unable to supply a particular
item which you have ordered or if the correct price
for an item is different from the price on your order,
we will notify you as soon as we can after receiving
your order. If this happens, you may cancel your order
and we will refund you any money which you have paid.
All our prices shown include VAT where applicable. Postage
and packing prices are clearly displayed beside the
relevant product on the site.
You can pay by credit card via PayPal, by transferring
money from your own PayPal account, or by cheque made
payable to Country Heritage. We need to receive cheque
payments before despatching your order.
We can deliver goods to destinations within and outside
the UK. We aim to deliver goods to destinations in the
UK within 2-3 days but please allow up to 7 days in
some circumstances. For international orders please
allow between 5 and 10 working days. We will make every
effort to deliver within these timescales but we will
not be liable for any loss caused to you by late delivery.
If the goods are not delivered within the delivery,
please contact us by telephone or email. We will try
and ensure that you receive your order, as quickly as
possible, or if you wish you may cancel your order and
we will refund you any money which you have paid.
We believe that you will be delighted with your product
but there may be occasions where you feel it necessary
to return an item. We aim to keep the process as simple
as possible. If you return the product in its original
condition, we will refund you any money which you have
paid us for that product. All you pay for is the return
postage of the goods. If you return an item to us which
is faulty, which you did not order or for any other
reason which is our fault, we will either replace the
goods or return your money. If this happens, please
telephone us on 01451 844425 first and we will let you
know how you should send the item to us.
We will not be responsible for any losses resulting
from your use or the inability to use our website or
resulting from unauthorised access to, or alteration
of your transmissions or data in circumstances which
are beyond our control.
We will not be responsible for your loss of profits,
wasted expenditure, corruption or destruction of data
or any other loss which does not directly result from
something we have done wrong. You will be responsible
if you use this website in breach of these terms of
use and will reimburse us for any loss that you cause
to us as a result of your misuse. We make no promise
that our website will be uninterrupted or entirely error
free. Because of the nature of the Internet, the shopping
online service is provided on an "as is" and
"as available" basis. We are not responsible
to you if we are unable to provide our Internet services
for any reason beyond our control.
All rights in the designs and information on our website
are owned by Country Heritage. They are protected by
copyright, trademarks and other intellectual property
rights. You may view, copy and print portions of our
website for the sole purpose of placing an order with
us. The materials on our website may not be used for
any other purpose. We will use the information which
you provide and the records of items you buy to constantly
monitor and improve our service and for marketing purposes
Links to other
websites and services
Our website contains links to other websites which are
not under the control of and are not maintained by us.
These links are provided for your convenience only and
we are not responsible for the content of those sites.
We may change or withdraw any part of our website, or
may refuse you access to the website at any time if
we consider it necessary. These terms are governed by
the laws of England and Wales and any disputes will
be decided only by the courts of England and Wales.
What information do we collect?
When you place an order we collect your name, e-mail
address, mailing address and phone number. We may record
which products you are interested in and which products
you purchase. We also monitor customer traffic patterns
and site use which enables us to improve the service
What do we do with the information?
We will use the information to process orders and to
provide a more personal shopping experience. We may
use this information to tell you about changes to our
website and to let you know about our products. We will
not pass on your details to any other companies.